Legal

Privacy Policy

How PepSynex collects, uses, and protects the information you share when you browse our site, contact us, or place a research order.

Last updated: 4 June 2026

What we collect How we use it Sharing Cookies Retention Your rights Contact

This Privacy Policy explains how PepSynex (“we”, “us”) handles personal information when you use pepsynex.com. By using the site you agree to the practices described here.

1. Information we collect

  • Order & account data: name, billing/shipping address, email, phone number, and the products you order.
  • Payment data: processed securely by our third-party payment provider. We do not store full card numbers on our servers.
  • Enquiries: any details you include when you contact support or subscribe to updates.
  • Technical data: IP address, browser type, device information, and usage data collected automatically via cookies and similar technologies.

2. How we use your information

  • To process and ship your orders and provide order support;
  • To respond to enquiries and provide documentation such as Certificates of Analysis;
  • To send restock alerts, COA updates, and research news only if you have subscribed (you can unsubscribe anytime);
  • To maintain security, prevent fraud, and meet legal and accounting obligations;
  • To improve our website and services.

3. When we share information

We do not sell your personal information. We share it only with trusted service providers who help us operate, such as payment processors, shipping/logistics partners, and IT/hosting providers — and only to the extent needed to perform their service. We may also disclose information where required by law or to protect our legal rights.

4. Cookies

We use essential cookies to run the shopping cart, checkout, and account features, and optional analytics cookies to understand how the site is used. You can control or block cookies through your browser settings; disabling essential cookies may affect store functionality.

5. Data retention

We keep order and transaction records for as long as necessary to fulfil your order and to meet tax, accounting, and legal requirements. Marketing contact details are kept until you unsubscribe or ask us to delete them.

6. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below and we will respond within the timeframe required by applicable law.

7. Contact us

For any privacy request or question, reach us at info@pepsynex.com or via the Contact page.

Please also review our RUO Terms and Terms of Service, which govern your use of the site and products.

For Research Use Only (RUO). Our support team can help with orders, documentation, batch verification and logistics only. We do not provide dosing, usage, medical, or veterinary guidance. All products are sold strictly as research chemicals and are not intended for human or veterinary use, diagnosis, treatment, or consumption. Not a drug or dietary supplement. No statement on this site has been evaluated by the FDA.